REFUND & RETURN POLICY
All returned items must be pre-approved with authorization by email. All returns must be in the original packaging and “new” condition as all merchandise shipped from our warehouse leaves here in perfect condition.
All gift items must be included together with the returned items. If the gift item is not included in the return, it’s value will be deducted from the credit for the returned item. In the unlikely event that you should doubt the quality of an item, you must notify us within 72 hours of receiving the merchandise to obtain a written return Authorization Number.
Merchandise that will be returned or refused without authorization, will be subject to a restocking fee of up to 50% or $20 whichever is more. “Collector items”, lighters or limited edition items are not returnable. Once you have obtained an Authorization Number, you should mark it clearly on the package next to the address label.
All returns will be reviewed and subjected to applicable restocking fee and shipping charge as all returns cannot be resold. Buyers remorse is not accepted for any returns. All LOFB International LLC orders are automatically processed by our secure merchant processor and sent for shipment as soon as possible.
During this process, we incur irreversible fees as part of the shipping process, and as such, we are unfortunately unable to cancel orders free of charge. All orders that are canceled before shipping has occurred, will be assessed a 7% cancellation fee (or a minimum of $20) before any credit is issued.
An order will not be considered for cancellation after it has shipped. It will be treated as a return with all applicable fees.