SHIPPING POLICY
SHIPPING INFORMATION
Charges
Shipping charges – first three items*
Shipping Methods | Delivery Times | Charges* subject to change without notice |
Ground Advantage | 3-7 Business days | $7.99 |
Super Saver | 2-5 Business days | $9.99 |
Florida One Day** | 1-2 Business days | $25.00 |
USPS Priority Mail | 1-3 Business days | $15.99 |
UPS Ground | 1-6 Business days | $12.99 |
UPS 3 Day | 3 Business days | $24.99 |
UPS 2nd day | 2 Business days | $31.99 |
UPS Next Business Day**** | 1 Business day pm | $59.99 |
UPS Priority Overnight*** | 1 Business day am | $85.99 |
USPS Priority Express | 1-2 Business days | $69.99 |
Saturday Delivery*** | 1 day | $79.99 |
International**** | varies by destination | varies by destination |
*each additional item over 3 items is based on shipping method
**delivery takes 2 business days to Florida panhandle area
***not available to all delivery addresses or certain remote or rural
locations.
****first 2 items, each additional item over 2 is $15.00
Delivery times are business days only, the first day is the first business day after shipping date (shipping day does not count).
Delivery times are taken from the USPS and UPS websites and our experiences. Neither service time is guaranteed. Holiday shipping times are not guaranteed.
Add 1 or 2 business days for Hawaii, Alaska, and remote rural locations
Orders placed by 2:00 PM EST will be shipped the same day (except Super Saver and international orders)
Priority Mail
In most cases, the expected delivery date printed on your label or provided thur the USPS tracking system will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date is not guaranteed.
Super Saver
Super Saver is the economical solution for non-time critical orders. Delivery will be made by UPS or USPS. Delivery addresses must be able to receive package from both carriers. Please note: if you need postal service delivery do not select Super Saver. All orders and/or items that receive Free Shipping will go freight free by LOFB Super Saver service.
Time in transit to all destinations is not guaranteed.
If your order qualifies for free shipping you need to actively select “Super Saver”. The reason is that some customers that are ordering the same product do need it to arrive faster and therefore need to upgrade their service to 2nd day air, overnight, etc.
UPS Guaranteed Service
There will not be a refund if the shipment encountered either an emergency condition or adverse weather while in transit. As a result, this shipment does not qualify for a Guaranteed Service Refund.
Insurance
Customers have the option to purchase insurance for just a few dollars to cover any damage/loss to the package in-transit. On the payment page right under shipping, click YES on the insurance tab or decline if you would like to wave the coverage. We are not responsible for packages shipped without coverage.
Shipping Times
All orders are shipped ASAP. Please note that some orders are subject to delays for technical reasons.
Orders placed before 2pm Eastern time will ship the same day (except international orders). All others will ship the next business day. Business days are Monday through Friday, except holidays. Orders placed during the weekend (we are open Sat and Sun from 10am to 6pm) will be shipped on Monday (unless Monday is a holiday). Orders placed on a holiday will ship the next business day.
Alaska, Hawaii and Puerto Rico: freight charge varies.
REMEMBER: sometimes delays happen! If you need it by Friday and you ordered on Tuesday, Make your shipment 2nd day air or give us a phone call. “Better safe than sorry”.
Ground shipments on Mondays may be delayed depending on weekend traffic. On some Mondays, after a very busy weekend, some delays are impossible to prevent.
Overnight orders placed by 4:00 PM EST will be shipped the same day.
LOFB offers FREE SHIPPING on full cigar boxes with a minimum of 20 cigars within the contiguous United States. Free Shipping may not be combined with other specials (such as e-mail specials) or promotions. Free gifts do not get free shipping.
Extra Charges
PO Boxes, APO/FPO addresses, and US Territories will ship via USPS and may incur additional delivery times and/or cost.
Some shipments going to remote locations will be charged an additional charge.
Heavy items may be subject to additional charges. You will see any applicable surcharges in your shopping cart/invoice along with the standard shipping fees.
All shipments from LOFB are FOB Santiago Dominican Republic (“DR”) . The risk of loss is on the Purchaser during transport and shipment to destination. Title to, and ownership of all goods passes from Seller to the Purchaser in the DR , and the Purchaser takes all responsibility for the shipment. By selecting the shipping method of transportation of the goods, Seller is providing a service to, and acting on behalf of Purchaser. By accepting this service from Seller, Purchaser is representing that they are acting in compliance with their local and state laws regarding the purchase, transportation, and delivery of the goods. The Purchaser represent that they are of lawful age and obtained all required permissions, paid all required fees, and are working through properly licensed intermediaries where required, as well as are legally entitled to take possession of the goods and entitled to take quantities ordered.
Oversized & Heavy Weight Items
(e.g. Humidors & some ashtrays)
These items may incur an additional charge. The charges will be calculated during order processing and customer will be notified.
Oversized All shipments going to Alaska, Hawaii, Guam, Virgin Islands, Puerto Rico or any U.S. Territory/possession may also incur additional delivery time.
*****By selecting USPS Ground Advantage, Super Saver, or USPS Priority Mail customer specifically agrees for a regular mail service delivery and waiving proof of delivery by signature.
If you require proof of delivery by signature please select any one of the UPS shipping methods.
International Shipping outside of the USA
We ship cigars and cigar accessories to international consumers
Please refer to your local tobacco import laws and restrictions before making an order.
Tobacco laws in other countries may restrict/prohibit export/import and we comply with all legal requirements including duties, taxes and other expenses – all of which must be paid by the customer
All international customers who’s orders are shipped outside of the United States via US Postal Service are responsible for their merchandise. All such purchases are FOB DR and delivery is deemed complete once shipment arrives in the customer’s country. In the case that a package is lost, damaged or seized by customs, the customer assumes all responsibility.
By clicking the button “PLACE ORDER” you hereby become responsible for all international expenses including customs, duties, and any other fees imposed by the recipient’s country.
LOFB INTERNATIONAL LLC SHIPPING TERMS
We ship cigars and other items world-wide and we comply with all legal requirements including U.S. duties, taxes and regulations but we are not responsible for local laws, regulations or taxes in other countries. Please refer to your local tobacco laws restrictions, regulations and import duties before making an order. All international customers who are shipping orders outside of the United States are responsible for their merchandise. All such purchases are FOB DR and delivery is deemed complete once shipment arrives in the destination country. In the case that a package is lost, damaged or seized by customs, the customer assumes all responsibility.
We declare all packages shipping internationally as their true contents and value. Many countries regulate tobacco imports, so we advise checking into the regulations for your specific country prior to placing your order.
Due to the paperwork and extra steps involved in processing international orders, we are currently shipping them twice a week. Also, any additional shipping instructions, including but not limited to, removing cigars from their boxes, packing them in padded mailers instead of boxes, or splitting orders into multiple shipments are all subject to additional processing time.
Customs clearance at the country of destination may take several days to several weeks depending on a large number of factors. First Class Mail will often take 2-6 weeks to reach its destination but it may take even longer than that depending on where you live.
If a package is returned for any reason we will not be able to refund the original shipment charges and a 40% restocking fee will be charged.
If your order is canceled within 24 hrs, we will charge a 5% fee for processing / handling.
By clicking the button “PLACE ORDER” you hereby become responsible for all international expenses including customs, duties, and any other fees imposed by the recipient’s country.
